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  • Q How do you handle peak-season demand and the Chinese New Year period?

    A

    Manning and material lead times both shift around Chinese New Year, so we plan it with customers rather than reacting to it. Our recommendation is to confirm your production plan and required ship date well ahead of the holiday, and to place the order against that plan rather than against a need-by date that falls inside the holiday window.

    We will confirm our holiday production and shipping calendar for your order directly when you place it, together with the latest ship date we can commit to for the quantity involved. Having two production bases, Dongguan and Hunan Yongzhou, totalling 108,000 m2 with 450 staff, gives us more room to rebalance loading across the two sites when peak demand coincides with the holiday period.

  • Q How long does it take from design kickoff to a working engineering sample for a customized charger or adapter?

    A

    For a new custom model we can move from design kickoff to engineering completion in as fast as 10 days. That figure covers the design and engineering phase; mass-production scheduling is a separate timeline, agreed later against your confirmed specification and order quantity.

    Our R&D team is led by engineers with 36 years of industry experience and covers the full chain from concept design through engineering development to mass production. Because we have already developed more than 3,000 models across battery chargers, power adapters and LED power supplies from 60W to 10KW, many requirements can be met by adapting a proven platform, which is usually quicker than starting from a blank sheet. Send your specification and we will confirm the schedule for your case.

  • Q Can you hold safety stock or reserve production capacity for my repeat models?

    A

    It can be discussed, but it is a commercial arrangement rather than a standard published offer, so we confirm what is feasible for your specific models and volumes with you at quotation stage. Two variables drive it: how stable your forecast is, and whether the model is an established platform or a custom build with long-lead components.

    What supports the discussion is our manufacturing base. We operate two self-built production sites, Dongguan in Guangdong and Yongzhou in Hunan, covering 108,000 m2 in total with 450 employees and automated dust-free workshops, plus a CNAS-standard EMC laboratory for pre-shipment testing. With forecast visibility and a framework agreement there is more we can do than for one-off orders. Talk to our sales team about your repeat volumes.

  • Q Can I receive samples for evaluation before placing a mass-production order, and how does the sampling process work?

    A

    Yes. Samples can be arranged for evaluation before you commit to a production order. This is the normal first step for new projects, and because our MOQ is 100 units, you can validate at a low entry point afterwards.

    To select the right sample, send us the required output voltage and current, the end application, your target market and your estimated quantity. We will propose the closest standard platform from our range of battery chargers, power adapters and LED power supplies (60W to 10KW, more than 3,000 models developed) or a custom configuration, and set out the certification position for your market. Sample and freight charges, and how they are treated against a later production order, are confirmed by our sales team at quotation stage.

  • Q Can you provide tiered pricing based on order quantity?

    A

    Yes. Our pricing is volume-based, and our standard MOQ is 100 units per model, which keeps the entry point low for a first order. Beyond that threshold, the tiers we can offer depend on the model, the total quantity per shipment, and whether the requirement is a standard catalogue platform or a custom configuration.

    To get a more useful quotation, give us the model or specification, your projected quantity per order, and, if you have it, your estimated annual volume. An annual forecast usually supports a better structure than a single spot order, and it also helps us reserve production capacity across our two bases in Dongguan and Hunan Yongzhou. Our sales team will issue the tiered quotation with its validity period stated.

  • Q Do you support OEM and ODM projects, and what level of customization is possible without a full redesign?

    A

    Both OEM and ODM are core parts of our business. At the lighter end we support private labelling, logo printing, custom output voltage and current settings, plastic or aluminium housings, and a choice of 15 AC plug types and 35 DC connector types, nearly all of which can be applied to an existing certified platform.

    Deeper ODM projects cover custom functions such as charging profile, communication interface and mechanical integration, handled by a team led by engineers with 36 years of industry experience. Custom development from design to engineering completion can take as little as 10 days. The commercial threshold for a specific project, covering MOQ, tooling and certification scope, is confirmed by our sales team at quotation stage.

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